This FAQ contains frequently asked questions on launching the QuotePower-Web service and connecting to the servers.

The Connectivity Test is a simple way to verify that your computer can establish a satisfactory connection to the QuotePower-Web servers. Come back to this FAQ if the results of the test indicate problems with the connection.

1. The results of the Connectivity Test shows a . What does it mean?

It means that your computer could not connect to the QuotePower-Web servers in the Connectivity Test. Your computer is likely to be behind a firewall and it is blocking access through certain ports. QuotePower-Web uses some particular ports to communicate with the servers. To correct the problem, ask your systems administrator to open the ports 8044, TCP and UDP protocols, both incoming and outgoing.

If 8044 port cannot be used, customers are required to upgrade to version 5.1 and above and set to use "Firewall only" or "Use proxies" configuration (which sets the application to use TCP 80 port for quotes streaming), QuotePower-Web should then be able to work with most firewalls and proxy servers. To test whether your network environment will allow QuotePower-Web to use TCP 80 port, try the HTTP Connectivity Test.

2. The results of the Connectivity Test shows a speed of connection lower than the acceptable value. What does it mean?

It means that your connection to the internet is not fast enough to enjoy a seamless data transfer between your computer and our servers. Either your modem is not fast enough or your ISP (Internet Service Provider) cannot provide a good internet connection. Try a different ISP and see if they can provide a better connection.

3. The results of the HTTP Connectivity Test shows a . What does it mean?

It means that your computer could not connect to the QuotePower-Web servers using TCP Port 80 in the HTTP Connectivity Test.

*Currently only supported ISA Proxy Server without user authentication or with "Basic" user authentication.

4. The results of the HTTP Connectivity Test shows a . What does it mean?

It means that some unknown problem causing your computer could not connect to the QuotePower-Web servers in the HTTP Connectivity Test. Please contact our Customer Service directly for more details.